Who is best equipped to assist if signage is unclear?

• A. Staff or trained personnel
• B. Random passerby
• C. Security guard only
• D. No one

Answer: (A)

When signs aren’t clear, turn to someone who is trained to interpret station layouts and safety procedures—staff or trained personnel. They have the knowledge of current routes, platform changes, and accessibility needs, and they can give precise directions or connect you with a supervisor if escalation is needed. Relying on a random passerby isn’t reliable because they may not know the correct information, and a security guard, while helpful, is part of a narrower role focused on safety and order. No one is not an option when safety and getting you to the right place are at stake. So seek out the information desk, a uniformed station agent, or another staff member who can guide you accurately.