Which scenario is NOT a listed use for the Refund/Payment/Voucher System?

• A. Demagnetized/damaged, lost tickets
• B. Purchase error
• C. Not enough fare to exit the station
• D. Nonexistent card number

Answer: (D)

The Refund/Payment/Voucher System is designed to fix issues tied to an existing fare record or ticket, so passengers can be compensated with a replacement, credit, or voucher when something goes wrong with a purchase or entry.

Demagnetized, damaged, or lost tickets fit because they create a need to replace or reimburse a valid ticket. A purchase error fits because it involves correcting an incorrect transaction after it’s been recorded. Not having enough fare to exit fits because the system can apply a voucher or adjust the payment so the passenger can complete their journey.

A nonexistent card number does not fit because there is no valid account or ticket on file to reference for a refund or voucher. Without a legitimate record, the system has nothing to apply or adjust, so this scenario isn’t handled as a refund/p voucher case.