Which practice improves safety when assisting visually impaired passengers?

• A. Yelling directions
• B. Describing landmarks and offering assistance with signage
• C. Ignoring them
• D. Only offering a map

Answer: (B)

Clear, proactive communication paired with actionable environmental cues is essential for safety when assisting visually impaired passengers. Describing landmarks gives them reliable anchors to orient themselves in the station—points like where the platform edge ends, the location of stairs or elevators, the position of doors, or nearby signs—so they can anticipate what comes next and avoid hazardous missteps. Offering assistance with signage helps them read and interpret important notices and wayfinding directions in real time, which is crucial for making safe, informed decisions as they move through the area.

This approach also respects their independence by providing clear information without crowding or startling them. In contrast, shouting directions can be confusing or misheard, and ignoring someone creates a safety risk, while giving only a map may not provide the immediate, accessible guidance needed in a dynamic environment. Describing landmarks and helping with signage directly supports safer, more confident navigation.