Which on-platform positioning practices help you assist customers safely?

• A. Stand near the edge to quickly assist riders.
• B. Avoid eye contact with riders.
• C. Stand away from the edge, maintain a visible presence, and use a fixed point of contact.
• D. Move around the platform to cover more area.

Answer: (C)

Positioning yourself on a platform directly affects both your safety and how effectively you can help riders. The best approach is to stand away from the edge, keep a visible presence, and stay at a fixed point of contact.

Standing away from the edge reduces the risk of being drawn into the train’s path or bumped by crowds. A visible presence makes it easy for riders to see you and know where you are for guidance or assistance, which helps prevent confusion and speeds up help when someone needs it. Having a fixed point of contact means you’re anchored in one predictable spot, so you can monitor the platform consistently, maintain balance, and respond quickly to situations without constantly repositioning yourself and creating new blind spots.

Options that place you near the edge, hide you from view, or have you moving around the platform diminish safety or reduce your ability to assist efficiently.