Which action is NOT part of handling a Read Head problem?

• A. Monitor the gate and clean the heads
• B. Recalibrate the entire system and reopen the gate
• C. Place the problem side of the gate "Out of Service" and place "Out of Service" stickers over the ticket bezel
• D. Complete an RFM

Answer: (B)

When a Read Head problem occurs, the focus is on containing the issue and getting it documented for maintenance, not on sweeping system-level repairs on the spot. The first step is to monitor the gate and clean the read heads to remove any debris or smudge that could be causing misreads. If the read head on a particular gate is faulty, you should place the problem side of the gate Out of Service and put Out of Service stickers over the ticket bezel to clearly indicate it’s not usable. This protects riders and prevents erroneous fare readings. Finally, complete an RFM to formally report the fault so the maintenance team can diagnose and fix it.

Recalibrating the entire system and reopening the gate isn’t part of handling a Read Head problem because recalibration is a specialized maintenance action that typically requires technicians, proper tools, and controlled conditions. It isn’t something frontline staff should perform, and reopening a gate that the read head system already flags as faulty could lead to safety or fare integrity issues. The gate should stay out of service until the fault is diagnosed and repaired.