When guiding a visually impaired passenger to locate a platform, which approach is recommended?

• A. Describe only the maps and leave them to figure it out
• B. Ask staff to handle everything for you
• C. Describe landmarks and offer signage assistance
• D. Yell instructions

Answer: (C)

Providing guidance that uses real-world cues helps a visually impaired passenger orient themselves and reach the platform. By describing landmarks and pointing out available signage, you give concrete cues they can locate in the station—like where the entrance is, which way to walk to reach the platform, and where platform-edge signs or tactile indicators are placed. Offering to point out signs or help them verify their path supports independence while keeping safety in mind. Avoid relying on maps alone, handing off all responsibilities to staff, or shouting instructions, as those approaches can reduce practical guidance, delay progress, or create a unsafe, stressful experience.