When giving verbal guidance, what should you include?

• A. Long, complex directions
• B. Only refer to the map
• C. Clear, concise directions with landmark descriptions
• D. Shout directions

Answer: (C)

Clear, concise directions with landmark descriptions help people understand and act on verbal guidance. Using short, direct instructions paired with identifiable landmarks lets passengers verify they’re on the right path by sight and feel confident about what to do next. Landmarks provide real-world reference points, which is especially important in busy stations or for those who may be unfamiliar with the area or have language barriers. This approach keeps guidance calm and understandable, reduces confusion from long, multi-step directions, and avoids the pitfalls of relying on a map alone or shouting.