What steps should a station agent take when encountering a repeat fare evader?

• A. Contact BPS
• B. Explain the situation and give details
• C. Complete a U.O.R
• D. All of the above

Answer: (D)

When you encounter a repeat fare evader, you want a response that handles safety, policy, and documentation all at once. Escalating the situation to BPS ensures trained security personnel can intervene appropriately and assess risk, which is especially important when the behavior has happened before and may require formal action. At the same time, you should explain what you’ve observed and what will happen next in a calm, factual way, so the rider understands the situation and the potential consequences. Finally, complete a UOR to formally log the incident with all essential details—time, location, a description of the individual, what was observed, actions taken, and any witnesses. This trio of steps provides immediate protection, consistent enforcement, and a reliable record for any follow-up or investigation.