What is the first action when there is an excessive amount of loose money in an AFC machine?

• A. Put the machine out of service
• B. Call BPS
• C. Complete a RFM
• D. Write in T/O log

Answer: (A)

Excess loose money in an AFC machine signals a cash-handling issue that needs immediate containment. The first action is to take the machine out of service. This stops any further cash movement, prevents additional losses or tampering, and keeps the situation safe while you secure the cash and assess what happened. After the machine is out of service, you would contact the appropriate support (BPS) and complete the required documentation and reporting (such as the RFM and the T/O log) as part of the incident handling. These follow-up steps are important, but they come after you have isolated the machine to prevent further issues.