What is the correct practice when operating the station's ticket vending machines during a disruption?

• A. Turn off the machines.
• B. Ignore refunds.
• C. Give away free tickets.
• D. Maintain machine safety, guide riders if needed, and follow instructions for refunds/alternative payment.

Answer: (D)

During a disruption, the priority is to keep riders safe, manage the situation calmly, and follow the station’s approved refunds or alternative payment procedures. The best practice is to maintain machine safety, assist riders as needed, and enact the instructed refunds or alternative payment options. This keeps operations orderly and ensures passengers have a valid way to pay or receive refunds while the disruption is resolved. Turning off the machines by default can halt a service that people still rely on and doesn’t address refunds or alternatives. Ignoring refunds or giving away free tickets isn’t appropriate or aligned with standard procedures and can create additional issues. Focus on safety, passenger guidance, and the official refund/alternative payment process.