What is an initial action if you notice someone fare evading?

• A. Advise the customer of the correct procedure.
• B. Approach the person and demand payment forcefully.
• C. Call the police immediately.
• D. Ignore the situation.

Answer: (A)

The key idea here is handling fare evasion with calm, clear guidance rather than confrontation. When you notice someone didn’t pay, your first move should be to inform them of the correct procedure and how they can resolve the situation. This keeps the interaction professional, reduces the chance of tension, and gives the rider a straightforward path to comply—whether that means paying the fare, validating a valid ticket, or following the station’s next steps.

Approaching someone aggressively to demand payment can provoke a confrontation and create safety risks. Jumping straight to police involvement skips steps in the proper process and can escalate the situation unnecessarily. Ignoring the issue isn’t acceptable because it undermines fare compliance and safety rules.