If directions are not understood, what should you do?

• A. Stop helping
• B. Repeat what you said exactly
• C. Repeat clearly, rephrase, and offer signage or staff assistance
• D. Laugh

Answer: (C)

When directions aren’t understood, the best approach is to speak clearly, rephrase in simpler terms, and offer extra help like signage or staff assistance. This matters because people absorb information differently—what’s clear to one person can be confusing to another. Repeating the same words exactly often doesn’t fix the misunderstanding, since the issue may be the phrasing or pace rather than the content. By clarifying with a slower pace, plain language, and checking for understanding, you increase the chance they’ll follow the directions. Providing signs or staff support adds concrete guidance that can make navigation easier in a real-world setting. Laughing or stopping to help leave the person without guidance, so they’re not appropriate options.