How would a request for a Special tours be handled?

• A. Contact the bus operations
• B. S/A must refer all customer inquiries re: tours to the government and community relations dept. @ 6235
• C. Email external affairs
• D. Speak to the front desk

Answer: (B)

The key idea is routing inquiries to the correct department that handles tours and external relationships. When a customer asks about Special tours, a station agent should refer them straight to the team responsible for tours—Government and Community Relations—so the request is handled by people who coordinate approvals, safety considerations, and any necessary external liaison. Providing the direct contact, extension 6235, ensures the inquiry reaches the right office promptly.

Other options miss the designated owner for tours. Bus operations handles daily service logistics, not special tour coordination. The front desk isn’t the appropriate channel for routing detailed tour inquiries, and emailing external affairs or contacting them directly isn’t the established route in this context.