Final action in fare evasion protocol?

• A. Advise the customer of the correct procedure
• B. If the passenger refuses, contact BPS
• C. Provide a description of the suspect
• D. Complete a U.O.R

Answer: (D)

The final action is to complete a UOR (Unusual Occurrence Report). After handling a fare evasion incident and going through the immediate steps of addressing the situation, documenting what happened is essential. The UOR provides a formal, official record that captures key details: time, location, what occurred, actions taken, who was involved, and the outcomes. This documentation supports any follow-up by security or law enforcement and ensures accountability and consistency across incidents.

The other options describe steps that are part of the incident response (informing the passenger of procedures, escalating to BPS if there’s refusal, or describing a suspect during the encounter). While those actions may occur, they are not the final administrative step. The UOR finalizes the event by recording it for the file and any necessary investigations.